Support and Frequently Asked Questions

If you have a question about our service and what it entails, you'll likely find an answer below. If you have any questions or concerns that aren't addressed on this page, feel free to submit your question on our contact page or give us a call during our normal business hours.

  • About Red Dot Mail
    • What is Red Dot Mail?

      The online mailbox plain brings you one step closer to a completely paperless office (or home). For just $14.99, Red Dot Mail allows you to be anywhere in the world and still have access to your paper mail. With our scanning services, you can receive and view all your mail whenever and wherever. All you have to do is tell us if you would like your mail opened, forwarded, stored or shredded and you're done!

    • How is Red Dot Mail different from other mailbox rental services?

      Red Dot Mail saves you a trip to the mail box with our online mail box plan by making checking your mail as easy as checking your email. You will receive an email from Red Dot Mail with each scanned mail piece attached. All you have to do is just tell us how you would like each mail piece processed and leave the rest to us!

    • Is Red Dot Mail like a P.O. Box?

      This is not a P.O. Box. Our location is a real street address with a physical office, this is more professional than what a P.O. Box can provide. Using the online mail box plan, allows you to be on vacation, live overseas, or travel on the road and still have access to checking your mail by simply checking your email. No time to stop by the mail box, we've got you covered!

    • What will my address look like?

      After sign-up you will be assigned a Private Mailbox Number (PMB). If your PMB Number is 207 then your address will appear as follows:

      Your Name or Business Name
      2260 East Bidwell Street #207
      Folsom CA 95630

  • What are your pricing options?
    Basic Premium Executive
    Monthly $14.99 $24.99 $44.99
    Mail Pieces Received 30 received

    $0.25 fee/extra mail piece

    100 received

    $0.20 fee/extra mail piece

    200 received

    $0.15 fee/extra mail piece

    Mail Pieces Scanned 5 scanned

    $1.00 fee/extra scanned mail piece

    25 scanned

    $0.85 fee/extra scanned mail piece

    60 scanned

    $0.75 fee/extra scanned mail piece

  • What if I need a hard copy of my mail?

    Since the online mail box plain is a great paperless option, if you need a physical copy of a mail piece you may always select the Forward or Schedule for Pick-Up option. You can have your mail forwarded to a specific address for as little as paying postage plus a small handling fee. If you are in the area and want to stop by the office to pick up a mail piece, you may always select Schedule for Pick-UP and just provide the date and time you would like to stop by during business hours and we will have your mail ready for you. Please see the Features & Pricing page for further mail service pricing details.

  • Going completely paperless not for you?

    Not a problem. Try our local mail box plan. We provide local mailbox rental for individuals and small businesses within or around Folsom, California. For as little as $12 a month, Red Dot Mail can provide you a professional street address, a private and secure mailbox, full-service mail and package receiving, arrival notification, and additional options for mail and package storage and forwarding. Click "Try Red Dot Mail Local" above to learn more.

  • The Sign Up Process and Form 1583
    • How do I Sign Up?

      Click and follow the online sign up process. Complete and print out, but do not sign USPS Form 1583. A signature must be witnessed by Red Dot Mail or another notary and must include a photocopy of both ID’s if submitting in person.

    • What is Form 1583?

      As a registered Commercial Mail Receiving Agency (CMRA), we are legally required by the United States Postal Service (USPS) to provide and retain copies of your Form 1583 to USPS. The signing of this form must be witnessed by Red Dot Mail or notarized and sent to our mailing address.

    • How do I complete Form 1583?

      If you will not be submitting USPS Form 1583 in person, you must have the form notarized and include a photocopy of both ID’s used for verification. Send completed Form 1583 and photocopy of ID’s to:

      Red Dot Mail
      2260 East Bidwell Street
      Folsom, CA 95630

      Box #1: Enter today’s date.

      Box #2: Enter your full name (if spouse will be receiving mail as well, you may list them in the same box; do this for the remainder of the form where necessary).

      Box #3-4: Red Dot will complete these boxes for you.

      Box #5: Sign here to authorize Red Dot to accept your Restricted Delivery Mail(Restricted Delivery Mail is mail you must sign for).

      Box #6-7: Enter your full name, physical address and phone number (this cannot be a P.O. Box and if your physical address does not match your identification, you will need to show proof of where you live).

      Box #8: Red Dot will complete this section at the time of sign-up. If being notarized, notary will complete this section.

      You must provide two (2) of the following forms of identification, with one (1) including a photograph:

      1. Valid driver's liscense
      2. Valid state issued ID
      3. Armed Forces ID
      4. Government issued ID
      5. University ID
      6. Recognized Corporate ID
      7. Passport
      8. Alien Registration card
      9. Current lease or mortgage
      10. Current Deed of Trust
      11. Voter registration card
      12. Utility bill
      13. Home insurance card
      14. Vehicle insurance card
      15. Vehicle registration card

      *You may not use Credit Cards, Social Security Card, or a Birth Certificate

      Box #9-14: Complete these sections if you will also be receiving mail for your business at this mailbox.

      Box #15: Skip this box, Red Dot Mail or a Notary will complete.

      Box #16: Your signature here. Signature must be witnessed by Red Dot or Notary.

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